This Privacy Policy explains how Stitch Craft handles personal data when visitors use the website, make inquiries, or request tailoring and garment remodelling services.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. They may also object to processing based on legitimate interests where that ground applies.
Requests should include enough information to identify the relevant record and the nature of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where appropriate.
When we update this policy, we will post the revised version on the website and may provide additional notice where a change is material. The date of the latest revision should be reviewed periodically.
We use personal data to respond to inquiries, schedule and manage appointments, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, and protect the website and our services from misuse.
We may disclose personal data to payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the business. These parties are expected to handle data for the agreed purpose and to use appropriate safeguards.
We may share personal data with public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful process, protect our rights, or address security and fraud concerns.
We may collect contact details, project details, garment and material information, appointment records, communication content, payment-related records, and technical data such as device and usage information. In some cases, we also process information needed to assess fit, scope, design approval, and collection of completed work.
We receive data from website forms, phone or email communications, fitting appointments, and in-person consultations. We may also obtain limited technical data automatically when the website is used, and operational records when a project moves through assessment, approval, work, review, and collection.
Cookies may include essential cookies needed for security and form functions, session cookies that help the site remember a visit, and limited analytics cookies that support understanding of site use. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Where cookies or similar tools are used, they may be managed through browser controls and, where available, site preference settings. Disabling certain cookies may limit form handling, session continuity, or basic analytics used to maintain the website.
